Hi,
Please check the following Notes, if any scenario is similar to your case.
[1231901|https://b1-support.wdf.sap.corp/sap/support/notes/1231901]
[1620234|https://b1-support.wdf.sap.corp/sap/support/notes/1620234]
[1231856|https://b1-support.wdf.sap.corp/sap/support/notes/1231856]