Hi everyone. This one has me puzzled. We have a customer with our software. They installed the software on a Citrix server system. Our software does have dozens of crystal reports. The reports print to the logged-in users local printer. The local printers in use are varied.
The report is for a work order. When you request to print the report for 2 different work orders back-to-back, the error is displayed, but for a very small subset of users on the Citrix server. It consistently fails for those 3 specific users. I was thinking it could be printer-related.
I am using Delphi 7 and Crystal-11. The user highlights 2 records from a grid, does a context menu click that says "send to printer" and that calls the Crystal engine to prepare and send to printer. Two of the users are printing to a Minolta Bizhub. I have not asked what printer the third one is using.
Can someone tell me what situations might trigger the error code? It might help to know what I'm looking for. 